Job Description – Fine Dining Host & Dining Room Attendant

Food and Beverage

Cataloochee Ranch is a Relais & Châteaux resort that mixes classic ranch fun with exceptional accommodations and cuisine. Founded almost a hundred years ago by the Alexander family, Cataloochee Ranch has been a favorite mountain getaway for generations of high-country adventurers. Spread across hundreds of acres along the southeastern border of the Great Smoky Mountains National Park, the property’s breathtaking elevation, open balds, and long-range views are complemented by classic comforts, perfectly rustic cuisine, humble hospitality, and hands-on, expert-led activities.

Our Fine Dining Hosts are welcoming, proactive and enthusiastic. They offer an authentic welcome to guests of our restaurant, Switchback, assisting with guest requests and anticipating needs to create an environment of personalized service in the dining room.

Responsibilities include:

1. Work in a way that aligns with our Mission Statement: “Improving lives through genuine care, connection to nature, opportunities for adventure, and authentic service."

2. Practice our Core Values of: Respectful, Authentic, Nurturing, Caring, service which Honors the History of this special place.

3. Welcome guests to Switchback dining room and tell the story of Cataloochee Ranch. Communicate with discretion, attention to detail and eloquence.

4. Create and provide memorable guest experiences.

5. Learning table numbers, utilizing the reservation system to ensure timely/efficient flow of service for our guests.

6. Create and maintain professional relationships with guests and coworkers.

7. Knowledgeable of all menu items to be able to describe them in detail to guests, including being able to answer questions regarding allergens and dietary restrictions.

8. Assist the servers with side duties to ensure all guest supplies are ready for service. Ensure guest tables are watered, soiled plateware cleared, napkins refolded, and maintain general clenliness of the restaurant and adjacent areas.

9. Operate Point-of-Sale system, processing cash and credit card transactions as well as room charges.

10. Ability to explain amenities and activities that are available to guests.

11. Work with other departments to ensure guest requests are met and expectations are exceeded.

12. Ability to adapt to a fast-paced environment while maintaining friendliness and professionalism.

13. Exhibits attention to detail in all aspects of job duties.

14. Collaborate with other restaurant servers and kitchen/bar staff.

15. Deal with challenges or problems with a positive attitude.

16. Assist with cleaning any spilled items, broken items, removing trash, mopping, or vacuuming floors, or other various duties as requested by management.

Minimum Requirements:

A strong desire to provide memorable, authentic service. Previous host or POS experience, excellent people skills with a genuine, friendly attitude.

Physical Requirements:

Ability to work varied shifts based on guest and business needs.
Sitting, walking, standing, and bending.
Lifting/Carrying up to 25 lbs.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Shift:

8 hour shift
Day shift
Evening shift
Morning shift
Night shift

Ability to Commute:

Maggie Valley, NC 28751 (Required)

Ability to Relocate:

Maggie Valley, NC 28751: Relocate before starting work (Required)

Work Location: In person

Cataloochee Ranch

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Fine Dining Host & Dining Room Attendant