Job Overview
Join our dynamic hospitality team as a Front of the House professional, where you will be the welcoming face and vibrant energy of our restaurant and hotel. In this role, you will deliver exceptional guest experiences by providing attentive service, managing reservations, and ensuring smooth operations in a lively, upscale environment. Your enthusiasm and professionalism will help create memorable moments for our guests, whether they are dining with us or staying overnight. This paid position offers an exciting opportunity to develop your hospitality skills while working in a fast-paced, energetic setting.

Responsibilities

Greet guests warmly upon arrival, manage reservations using OpenTable or similar systems, and seat guests efficiently.
Provide excellent customer service by addressing guest inquiries, taking orders accurately, and ensuring timely delivery of food and beverages.
Upsell menu items and specials to enhance guest satisfaction and increase sales opportunities.
Handle POS transactions seamlessly using systems such as Aloha POS or Micros POS, including cash handling and credit card processing.
Maintain cleanliness and sanitation standards by bussing tables, resetting dining areas, and supporting food safety protocols.
Assist with food handling and basic food preparation when needed, ensuring compliance with sanitation guidelines.
Collaborate with kitchen staff and other team members to ensure a smooth flow of service during busy nights or events like nightclub evenings.
Manage guest relations proactively by resolving concerns promptly and ensuring every guest leaves satisfied.

Skills

Proven experience in food service or restaurant roles, especially in fine dining or upscale environments.
Strong knowledge of POS systems such as Aloha POS, Micros POS, or similar platforms; experience with OpenTable is a plus.
Excellent customer service skills with the ability to engage guests warmly and professionally.
Effective time management skills to prioritize tasks during high-volume periods.
Ability to upsell menu items confidently to enhance guest experience and revenue.
Knowledge of food safety standards, sanitation practices, and proper food handling procedures.
Previous host/hostess experience or front-of-house hospitality background preferred.
Basic math skills for cash handling, cashiering, and transaction accuracy.
Familiarity with the food industry’s standards for serving, bussing, and food preparation is highly desirable.
Strong communication skills coupled with a positive attitude; ability to work well within a team in a fast-paced environment. Embark on an exciting journey in hospitality where your energy makes a difference! We’re dedicated to supporting your growth while providing an engaging work environment filled with opportunities to shine in the vibrant world of food service and guest relations.

Pay: $16.00 - $17.50 per hour

Benefits:

Employee discount
Food provided

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: In person

irma Hotel

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