Purpose of Position:
Under supervision, with some latitude for independent initiative and judgment, is responsible for obtaining patient meal order selections and for the delivery of meals to patients, including the set-of up and loading of meal trays onto carts, inspection and transportation of meals to assigned rooms, collection and return of empty trays and/or food carts, and performance of other related tasks, as required.
Essential Duties and Responsibilities:
1. Ensures handheld tablet is fully operational prior to visiting patients and obtaining meal order selections.
2. Greets patients; discusses and obtains their menu selections for the next day’s meals, adhering to dietary restrictions (as applicable); and confirms and inputs patients’ choices at the bedside into a handheld tablet.
3. Checks patients’ trays for allergens and special requests; proper reheating; and accuracy, ensuring all items on tray ticket are present; and adds hot beverages and additional items before service to patients, as needed.
4. Makes additional rounds to ensure selections have been received from all patients, as appropriate.
5. In adherence with meal time schedules and infection control guidelines, delivers meal trays via carts to assigned units, uses two patient identifiers and patient scripting when passing trays or food to patients, and collects soiled trays to return to the kitchen area for cleaning.
6. Delivers nourishments and enteral feeding, and assembles and delivers late trays, as needed.
7. Engages in service recovery to address patient complaints, whenever possible, including delivering additional items to patients, in keeping with their diet restrictions.
8. Effectively communicates and collaborates with patients, and the interdisciplinary team to resolve any concerns regarding patients’ understanding of menu selections.
9. Reviews diet orders and prepares a list of patients that were not seen and need to be visited by the next shift.
10. Completes daily service satisfaction rounds, and enters results of service satisfaction rounds into a computer program, such as Experiencia or a similar system.
11. Enters pertinent information obtained from patients into CBORD, EPIC, and/or other record systems, and periodically reviews patient menus, to ensure preferences, selections and allergens are reflected.
12. Assists with the tabulation of statistics and prepares menu related reports, as requested by supervisors, managers or dietitians.
13. Under supervision, assists with assimilation of new food service staff in the department, as needed.
14. Assists with answering phones, processing changes in the computer system(s), and performing other related tasks, as needed.
