Job Overview
We are seeking a dynamic Banquets and Restaurants (Outlets) Manager to oversee our restaurant and banquets outlets. The ideal candidate will have a passion for the hospitality industry and possess strong leadership skills to drive the outlet's success.

Responsibilities

The Banquets and Outlets Manager is responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards
Represents management at functions
Determines set-ups in conjunction with the Sales and Catering manager
Coordinates functions with service staff, Chef, and Kitchen supervisor
Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff
Briefs waiters on functions and procedure of service
Establishes high standards of quality service and maintains them through effective training and continuous upgrading
Maintains the equipment entrusted to his care and keeps pars up
Maintains records, reports, closing reports and payroll costs
Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition
Conscious of business fluctuations, reacts either increasing of decreasing when volume of business fluctuates up or down
Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction
Must stay updated on new food and wine trends
Sets the pace and a good example for a successful quality operation
Ensure that standards and a consistent level of guest satisfaction are met
To be thoroughly acquainted with the AM and PM checklist; ensuring all needed reports and checklists are run and completed
Monitor all guest requests to ensure they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest
Effectively engage in the service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests
Communicate all hotel, hours of operations, and group information to associates on a daily basis
Train, develop, supervise and coach front of the banquet staff members
Responsible for the recruitment and selection of banquet associates
Responsible for processing payroll in a timely manner
Ensure proper daily and monthly inventories of banquet supplies and equipment are completed
Understand and perform cash handling processes, ensuring each cashier is maintaining bank according to standards
Maintain a highly motivated and trained staff that continually strives for personalized, quality service and the creation of memorable guest experiences
Responsible for covering shifts in the event of call-offs of staff
Responsible for providing weekend and holiday coverage
Complete any assignments or projects assigned by the Director of F&B
Support a positive work environment of employee growth and development, interdepartmental teamwork and exceptional customer service
Respond to any reasonable task as assigned by management
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid training
Relocation assistance
Vision insurance

Work Location: In person

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Banquets and Restaurant-Outlets Manager