Overview
We are seeking a dynamic and energetic General Manager to lead and oversee all aspects of our hospitality operation. This pivotal role requires a passionate leader who thrives in fast-paced environments and is committed to delivering exceptional customer experiences. The ideal candidate will possess a strong background in food service management, team leadership, and restaurant operations, with a focus on fostering a positive work culture and ensuring operational excellence. As the driving force behind daily operations, you will inspire your team to achieve outstanding results while maintaining high standards of food quality, safety, and customer satisfaction.
Responsibilities
- Lead and manage all restaurant functions, including food preparation, service delivery, and staff supervision to ensure smooth daily operations.
- Oversee inventory control, ordering supplies, and managing food costs to maximize profitability.
- Supervise and train staff on food handling, safety procedures, POS systems (such as Aloha POS and Micros POS), and customer service standards.
- Implement effective shift management strategies to ensure optimal staffing levels during peak hours.
- Maintain compliance with health and safety regulations, including food safety standards and sanitation practices.
- Conduct interviewing, hiring, onboarding, and ongoing staff development to build a motivated team.
- Manage budgeting processes, monitor financial performance, and identify opportunities for growth and improvement.
- Foster a welcoming environment that emphasizes hospitality excellence across casual dining or quick service settings.
- Oversee kitchen operations including food production, culinary standards, and catering or banquet services when applicable.
- Handle customer concerns promptly to ensure high levels of satisfaction and repeat business.
Skills
- Proven management experience within the food industry, particularly in quick service or fast food restaurants with fine dining or casual dining experience preferred.
- Strong knowledge of food preparation techniques, cooking methods, and food safety protocols.
- Expertise in POS systems such as Aloha POS and Micros POS for efficient order processing and sales tracking.
- Excellent leadership skills with experience in supervising teams, training staff, and developing talent through coaching and mentoring.
- Skilled in inventory control, budgeting, cash handling, and cost management strategies.
- Exceptional customer service skills with the ability to handle challenging situations professionally.
- Ability to manage multiple responsibilities simultaneously while maintaining attention to detail.
- Experience in hospitality management including kitchen management, food handling, catering, bar operations or hotel experience is highly desirable.
- Strong communication skills for effective team coordination and stakeholder engagement. Join us as a General Manager where your leadership will shape memorable guest experiences while driving operational success! We are committed to fostering an inclusive environment that values innovation, teamwork, and excellence in every aspect of our hospitality services.
Job Type: Full-time
Pay: $64,878.25 - $78,132.95 per year
Work Location: In person
