Overview
Join our vibrant café team as a Barista Shift Leader at Spilt Milk Donuts and Gelato and ignite your passion for coffee, customer service, and team leadership! In this dynamic role, you will be the driving force behind creating an exceptional guest experience while leading daily operations with energy and enthusiasm. As a key team member, you'll inspire your colleagues, ensure smooth service flow, and uphold the highest standards of food safety and quality. Bring your love for coffee, strong organizational skills, and leadership spirit to help us deliver memorable moments to every guest!

Duties

Lead by example during shifts, motivating team members to deliver outstanding customer service and efficient food and beverage preparation
Oversee daily café operations, including managing POS systems such as Toast POS for accurate sales processing and cash handling
Ensure adherence to food safety protocols, proper food handling, and cleanliness standards in food preparation areas
Manage time effectively to prioritize tasks, coordinate staff schedules, and ensure smooth service flow during busy periods
Assist with training new team members on coffee brewing techniques, POS procedures, and customer service best practices
Handle customer inquiries, resolve issues promptly, and create a welcoming environment for all guests
Maintain accurate records of sales transactions, shift reports, and inventory levels to support operational efficiency

Qualifications

Proven experience as a barista with a strong understanding of coffee preparation and serving techniques
Prior leadership or supervisory experience in a café or food service setting preferred
Familiarity with POS systems such as Toast POS is highly desirable
Excellent time management skills with the ability to multitask effectively in a fast-paced environment
Strong customer service skills with a positive attitude and professional demeanor
Knowledge of food safety standards, food handling procedures, and basic math for cash handling and retail math calculations
Ability to lead a team confidently while maintaining attention to detail in food preparation and sales transactions

Embark on an exciting journey where your energy fuels our success! We’re dedicated to fostering a supportive environment that encourages growth, teamwork, and excellence. Join us today as we serve up great experiences one cup at a time!

Pay: $10.00 - $16.00 per hour

Work Location: In person

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Barista Shift Leader