Job Overview
We are seeking a dynamic and energetic Restaurant General Manager to lead Ralph's American Grill, located in Wilmington Ohio. In this pivotal role, you will oversee all aspects of restaurant operations, ensuring exceptional customer service, efficient food production, and a positive team environment. Your leadership will drive the success of the restaurant by managing staff, controlling inventory, maintaining food safety standards, and fostering a welcoming atmosphere for guests. This position offers an exciting opportunity to shape the guest experience and elevate our brand through your management expertise and passion for hospitality. Ideal candidates will have previous experience working in a fast-paced, upper scale chain environment. This is a team environment for individuals that can foster our culture and take an active role to grow our business by being a part of the area community.

Duties

Lead daily restaurant operations with enthusiasm, ensuring smooth service during all shifts while maintaining high standards of food quality and customer satisfaction.
Supervise and train staff members across all departments, including front-of-house serving staff, kitchen personnel, bartenders, and support staff, fostering a culture of teamwork and continuous improvement.
Oversee the BOH leadership and food preparation processes, ensuring adherence to safety protocols and consistent quality in line with culinary standards.
Manage POS systems (Micros POS) for accurate order processing, cash handling, and sales reporting.
Control inventory levels meticulously to minimize waste while ensuring availability of ingredients and supplies necessary for daily operations.
Implement effective food safety practices in compliance with health regulations; conduct regular staff training on sanitation and food handling procedures.
Handle budgeting responsibilities including labor costs, food costs, and operational expenses to maximize profitability.
Conduct interviews and participate in hiring decisions to build a strong team aligned with the restaurant’s high standards.
Monitor customer feedback actively to resolve issues promptly and enhance overall guest experience.
Ensure compliance with all local health codes, safety regulations, and company policies at all times.

Experience

Proven management experience in a restaurant environment with a strong background in food service management.
Strong knowledge of food preparation techniques, cooking methods, and kitchen management practices.
Hands-on experience with POS systems (Micros POS); proficiency in cash handling procedures is essential.
Demonstrated ability to supervise teams effectively within an upper scale dining setting; previous assistant general manager or supervisory roles are highly valued.
Familiarity with inventory control practices, budgeting processes, and food safety standards within the hospitality industry.
Strong leadership skills with the ability to train staff, develop talent, and foster a positive work environment focused on excellence in customer service. Join us as our Restaurant General Manager to inspire your team, delight our guests, and lead our restaurant toward continued success!

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance

Experience:

upper tier dining: 3 years (Required)

License/Certification:

ServSafe food handler or manager's certificate (Preferred)

Location:

Wilmington, OH 45177 (Preferred)

Shift availability:

Day Shift (Required)
Night Shift (Required)

Ability to Commute:

Wilmington, OH 45177 (Preferred)

Work Location: In person

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