Job Summary
We are seeking an energetic and dedicated Front of House Manager to lead our hospitality team and ensure an exceptional guest experience. In this dynamic role, you will oversee daily operations of the front-of-house team, manage customer service standards, and coordinate with kitchen staff to deliver seamless service. Your leadership will foster a welcoming atmosphere, uphold food safety and quality standards, and drive operational excellence in a fast-paced environment. This position offers an exciting opportunity for someone passionate about hospitality management, team development, and creating memorable dining experiences.
Responsibilities
- Supervise and motivate front-of-house staff, including servers, hosts, bartenders, and support personnel to deliver outstanding customer service.
- Oversee daily restaurant operations, ensuring smooth shift transitions, efficient seating arrangements, and timely service delivery.
- Manage reservations, walk-ins, and customer inquiries with professionalism and enthusiasm.
- Maintain high standards of food handling, safety protocols, cleanliness, and sanitation in compliance with health regulations.
- Control inventory levels for front-of-house supplies, monitor stock rotation, and coordinate with kitchen management for food presentation quality.
- Utilize POS systems such as Aloha POS or Micros POS for order processing, cash handling, and sales reconciliation.
- Train staff on food preparation basics related to customer service areas, POS operation, and hospitality best practices.
- Assist in budgeting efforts by monitoring labor costs and operational expenses while maximizing revenue opportunities.
- Lead staff training programs focused on hospitality excellence, food safety standards, and team development.
- Support hiring processes through interviewing candidates and onboarding new team members.
- Handle customer feedback promptly to resolve issues effectively and enhance guest satisfaction.
Experience
- Proven management experience in a quick service or fast food restaurant environment with a focus on front-of-house operations.
- Extensive background in food service management within casual dining or fine dining settings.
- Demonstrated supervising experience with a strong emphasis on team leadership and training & development.
- Familiarity with POS systems such as Aloha POS or Micros POS is essential for daily operations.
- Knowledge of inventory control procedures, cash handling protocols, and food safety regulations is required.
- Experience in managing restaurant budgets, shift scheduling, and operational planning is highly desirable.
- Prior hospitality management experience in hotel or catering environments is a plus. Join us to lead a vibrant team dedicated to delivering exceptional dining experiences! We value energetic leaders who thrive in fast-paced settings and are committed to fostering a positive work environment where both staff and guests feel valued every day.
Pay: From $40,000.00 per year
Benefits:
- Employee discount
- Paid training
Work Location: In person
